Emotions captured in a handcrafted brass ornament for your home.

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FAQ

Why are the ornaments made from brass?

At TUNNE, we are committed to crafting ornaments that stand the test of time and carry a deep sense of meaning. Brass, a timeless material known for its enduring beauty and durability, is our choice for several important reasons.

Timelessness: Brass has a classic, enduring quality that only improves with age. It exudes elegance and sophistication, making it the perfect choice for creating ornaments that capture special moments and memories. Your personalized brass ornament will remain just as enchanting and beautiful for generations to come.

Sustainability: We are dedicated to environmental responsibility. Unlike materials like plastic, acrylic, plywood, or glass, brass is a sustainable choice. It can be recycled and repurposed, reducing our impact on the environment.

Quality Craftsmanship: The craftsmanship of our brass ornaments ensures they are not merely decorations but cherished keepsakes that will last for years. We believe in delivering products of the highest quality, and brass is an integral part of this commitment.

Meaning and Significance: Our ornaments are designed to mark significant life events, from new family members to love proposals. We believe that the material itself should reflect the importance of these moments. Brass adds a touch of luxury and permanence to your most cherished memories.

By choosing brass, we prioritize timeless beauty, quality, and sustainability, setting our ornaments apart from the commonplace and disposable alternatives. Your ornament is a symbol of love, unity, and precious memories, and we want it to last a lifetime and beyond.

What happens to brass over time, and how can I maintain it?

Brass, our chosen material for crafting ornaments, possesses a unique quality that some may find surprising but ultimately endearing. Over time, brass can develop a patina, a natural tarnish that may lead to a change in its appearance. We believe it's important to provide you with a deeper understanding of this process and offer guidance on maintaining your ornament's original shine.

Embracing the Patina: As brass ages, it may undergo a gradual transformation, developing a patina. This natural tarnish is part of the brass's journey and can be seen as a loving effect that symbolizes the passage of time and adds character to the ornament. For many, it enhances the charm and sentimental value of the piece.

Restoring Shine: If you prefer to maintain the shiny, like-new appearance of your ornament, you can do so with a simple cleaning method. Mix a paste of salt and lemon juice, gently apply it to the brass surface, and then wipe it clean. This method is both gentle and effective, helping to rejuvenate the ornament's original shine.

By choosing brass, we prioritize timeless beauty, quality, and sustainability, setting our ornaments apart from commonplace and disposable alternatives. Your ornament is a symbol of love, unity, and precious memories, and we want it to last a lifetime and beyond. Whether you embrace the natural aging process or choose to restore its shine, your brass ornament will continue to hold its significance and beauty.

Can I change or return an item I purchased?

We understand that sometimes you may want to make changes to your order or return an item. Here's how our policy works:

For Personalized Items:

If you've purchased a personalized item, we're unable to accept returns or changes unless there is an issue with the item's quality. In the unlikely event that you encounter any quality concerns, please don't hesitate to contact us. We're here to address and resolve any issues to your satisfaction.

For Non-Personalized Items:

For non-personalized items, our terms and conditions for returns and exchanges apply. We're committed to ensuring your satisfaction with your purchase, and we have processes in place to accommodate changes or returns within the specified timeframe.

Please refer to our Terms and Conditions for more details on our return and exchange policy.

Your satisfaction is important to us, and we're here to assist you in any way we can, whether you have questions about personalized items or non-personalized items. Please feel free to contact us with any specific inquiries or concerns.